Conditions of use of Charlotta Carlson’s website

Welcome to the Charlotta Carlson website (the “Site“), which is owned and operated by Charlotta Carlson. Please read these terms and conditions of sale and use of the Site (“Terms and Conditions”) carefully before consulting and using this Site. These Terms and Conditions set forth the legally binding terms and conditions for your use of this Site, and the related services, offers, sales, content, promotions, modalities, as well as any order or purchase you make via the Site. By accessing and using the Site, you confirm your acceptance of these Terms and Conditions and your undertaking to fully comply with them and in compliance with applicable laws and regulations.

Charlotta Carlson reserves the right to modify the Terms and Conditions without notice and you therefore agree to regularly consult the Terms and Conditions to keep yourself informed of their content. Your access and use of the Site will be subject to the version of the Terms and Conditions posted on the Site at the time of use.

You may be accessing the Site from a computer or any mobile device and these Terms and Conditions govern your use of the Site, regardless of the means of access.

The Terms and Conditions apply to all users of the Site, including, without limitation, users who are contributors of content, information and other materials or services on the Site

If you do not agree to the Terms and Conditions, then you are not authorized to access, view, download or otherwise use the Site.

Last update: 16/02/2024

Conditions of eligibility

You acknowledge and agree that the Site, and the products and services offered by Charlotta Carlson, are intended only for personal, legal, non-commercial purposes and for use by persons who are above the legal age of majority in their jurisdiction of residence (if you are a minor, you must obtain prior parental authorization), who are not barred from using websites, and who are able to enter into a legally binding contract under applicable legislation.

Your Account

You agree that you will not create or have more than one (1) account at any given time for the Site and that you will only provide us with true, accurate, current and complete information at all time when you create or register for an account, or when you place an order.

You are solely responsible for maintaining the secrecy of your account password. Your account is for your personal use only. You may not authorize others to use your account or transfer your account to any other person. You are solely responsible for all uses of your account and any activity performed through it, and you acknowledge that Charlotta Carlson expressly disclaims any liability in this regard.

We reserve the right to disable your user account or password, to suspend or terminate your right to use your account, your access to the Site or any services (or any portion thereof), at any time, without prior notice, in our sole discretion for no or any reason, including without limitation, if we consider that you have failed to comply with any of the terms of this Terms and Conditions.

General Terms of Sale

At Charlotta Carlson, we can ship to your location. Shipping cost and eventual import cost or tax will be at the customer’s expense.

Personal information

When you use the Site, you are deemed to have read and accepted our policies, including our Privacy Policy. You therefore understand that by using our Site, including creating an account or placing an order, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy. For information regarding the protection of personal information, please see our Privacy Policy.

Beauty Advice and Security

The beauty advice provided on this Site and/or the tools made available to define your beauty profile or beauty routine are merely simulations intended for assisting you. These information and tools are provided to you for strictly indicative purposes and shall in no event replace a medical diagnosis or clinical consultation, nor be substituted for a medical treatment. Charlotta Carlson does not offer any guarantee regarding these beauty advices or the use of such tools and assume no liability for any use you may make thereof. For any further information or in the event of doubt, we recommend that you consult your physician or regular doctor.

We also recommend that you read and follow carefully all instructions for use appearing on the products offered or on their packaging.

Payment

Prices are in EUROS currency based. The amount is included VAT, but without any eventual local tax of your country. Any other import cost or tax are at the customer’s expense.

Your online payment transactions by bank card are completely secure, your bank card information is directly communicated in an encrypted manner (SSL protocol) to a payment provider who consults the bank servers in order to avoid abuse and fraud and gives Charlotta Carlson payment authorization. At no time does Charlotta Carlson have possession of the entire card number you enter.

Depending on the payment method proposed by the commercial offer, certain types of cards will not be accepted (prepaid cards, cards requiring systematic authorization in particular Maestro and Electron cards, cards outside Europe – non-exhaustive list).

Contests and Events

This Site may, from time to time, contain contests to which you may enter in-store, via this Site or via a social media platform administered by Charlotta Carlson. Each contest is governed by its own contest rules, which you must read and agree to before you may enter, and by the applicable laws.

You may be invited or asked to attend events sponsor by Charlotta Carlson or held by a third-party (collectively, “Events”). Your participation in any such Events is at your own risk and you acknowledge that Charlotta Carlson disclaim any liability related to your attending to, or your participation in any activities available at the Events.

Gift Cards

Charlotta Carlson gift cards are only available in Charlotta Carlson direct official online store. They cannot be redeemed or exchanged for cash. Gift cards are freely transferrable and should be safeguarded like cash. Gift cards have no market value except where required by law. Gift cards have no associated fees or expirations dates. Damaged or modified gift cards will not be accepted. In case of loss, theft or unauthorized use, we will not replace the gift card. If the total of your purchase is less than the value of your gift card, you will be able to use the remaining balance for future purchases. If the total value of your purchase is greater than your gift card balance, there is no refund. The purchase of Charlotta Carlson‘s gift cards is final and cannot be refunded or exchanged. The use of a gift card constitutes acceptance of these terms and conditions.

Return Policy for Defective Products:

At Charlotta Carlson, we strive to ensure the highest quality standards for the delivery of our products. However, if you receive a defective item at unboxing your package, we are here to help. Please review our return policy below:

1. Notification: Upon receiving a defective product, please notify us immediately. You can contact our Customer Service team via email at contact@charlottacarlson.com. Maximum 7 days. Please include your order number, a description of the defect, and any relevant photos of the defective issue. Send these to our customer service email mentioned above before you expedite the package.
2. Eligibility: To be eligible for a return, the defective product must be unused, in its original packaging, and returned within 7 days of purchase.
3. Inspection: Once we receive your notification, our team will inspect the product to verify the defect. We may request additional information or more photos if needed.
4. Resolution: If the defect is confirmed, we will offer you the following options:
5. • Replacement: We will ship you a new product free of charge.
   • Refund by gift voucher: We will issue a gift voucher to your original payment method.

5. Return Shipping: If a return is necessary, we will refund you the shipping with a gift voucher. Please package the item securely to prevent damage during transit.
6. Refund Processing: Refunds will be processed upon receiving the returned product at our office if our inspection asked you to return the product.
7. Contact Us: If you have any questions or concerns about our return policy or need assistance with a defective product, please don’t hesitate to contact our Customer Service team. We are here to help!
8. To avoid any doubt, there is no other return possible than defective product return. No other cases will be considered than defective product at unboxing.

User Content

We welcome any product reviews, comments, suggestions, feedback, information, ideas, opinions or other content of a similar nature that you provide or post on our Site (“User Content“), subject to the Terms and Conditions.

All User Content is under your control, and you, not Charlotta Carlson, have full responsibility for its the legitimacy, legality, reliability, accuracy, appropriateness and compliance with applicable legislations. You acknowledge and agree that Charlotta Carlson expressly disclaims any responsibility regarding any User Content. You hereby release, discharge and agree to hold Charlotta Carlson and any person acting on its behalf harmless from any liability related in any way with the User Content.

Subject to our Privacy Policy, all User Content will be treated as non-confidential and non-proprietary. All User Content is entirely voluntary and reflects only the opinion of the person who submitted it and does not necessarily reflect the views of Charlotta Carlson. We reserve the right, at our sole discretion, to use or not such User Content, without any obligation on our part

Prohibition to sell out of networks

Our products are intended for personal, non-commercial purposes only and are solely intended to be sold through the distribution networks of Charlotta Carlson. Consequently, any sale, purchase, distribution or prize giving of our products with the purpose of reselling outside of Charlotta Carlson’s networks, namely, but not limited, through any websites, are forbidden. In addition to damage or claim that we may have for an infringement of our trademark, the integrity of our products or any other intellectual property right, any breach of this paragraph may be such as to engage the civil and, where appropriate, criminal liability of its author(s).

However, if you need, for personal and non-commercial purposes only, more than nine (9) identical products, please call our customer service.

Hyperlinks

Some hyperlinks appearing on the Site may give you access and refer you to other external websites not belonging to Charlotta Carlson. Charlotta Carlson has no control over these external websites and is in no way responsible for their content. The inclusion of such external hyperlinks on the Site is informative only and does not imply that Charlotta Carlson endorses, approves or guarantees in any way the information posted or the representations made therein, including their products, services, warranty or else.

You acknowledge and agree that you are solely responsible for and assume all risk associated with your use of any such external websites or resources and you must ensure you consult their terms and conditions and policies. Charlotta Carlson will not be liable for any direct, indirect or consequential damages, losses or claims of any kind, arising out of your access to or use of an external website, the services or any information contained therein via a hyperlink contained on this Site. Furthermore, Charlotta Carlson declines all responsibility in the event that the content of these external websites contravenes the legal and regulatory provisions in force.

You acknowledge and agree that access to or use of the Site or any external websites may involve potential risks of contracting a computer virus through your computer and/or the peripherals connected to it. Charlotta Carlson makes no representation whatsoever as to the security or virus-free nature of such external websites and expressly disclaims any liability in this regard.

Furthermore, Charlotta Carlson reminds you that any creation of hyperlinks to this Site is strictly prohibited without the express, prior and written consent of Charlotta Carlson.

Limitation of liability

To the maximum extent permitted by applicable laws, Charlotta Carlson, its parent companies, subsidiaries and affiliates, and each of their respective officers, directors, employees, contractors, agents, partner, suppliers and representative will not be responsible for any damages, injury, losses or claim, direct or indirect, incidental or consequential, of any kind whatsoever, including without limitation, personal injury, loss of profit, data, use, good will, or other intangible losses, resulting or related, directly or indirectly, with: (a) any access to your account, by yourself or anyone else, or inability to access it, or any activity performed through it; (b) your access or use of the Site or any service available on or through the Site; (c) the purchase or use of goods or services offered by Charlotta Carlson; (d) any content or information obtained from the Site; (e) any errors, inaccuracies or omissions contained on the Site or any element linked to this Site; or (f) any failure of performance, error, omission, interruption, communication failure, delay in operation, in transmission, defect, theft, virus, destruction or unauthorized use or access to, or alteration of this Site.

Charlotta Carlson may not under any circumstances be held liable for any damages whatsoever caused to your computer, the data contained thereon, or its peripheral devices and expressly disclaims all such liability, including any liability for any delays or any failure in data transmission.

At all time, you agree that your exclusive and sole remedy is to stop using the Site.

Indemnification

By using the Site, you agree at all times to defend, indemnify, and hold Charlotta Carlson, its parent companies, subsidiaries and affiliates, and each of their respective officers, directors, employees, contractors, suppliers and representatives harmless from any and all claims, liabilities, actions, damages, losses, costs, and expenses (including, but not limited to, attorneys’ fees and legal expenses), direct or indirect, arising in any way from or in connection with : (a) any breach or violation of this Terms and Conditions or our Privacy Policy; (b) any access to your account, by yourself or anyone else, and any activity performed through it; (c) your use of the Site or any service available on or through the Site; (d) any content or information that you have provided on the Site; or (e) an infringement of any Intellectual Property Material.

We reserve the right to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you agree to assist and cooperate with Charlotta Carlson, on demand, in asserting any available defenses.

Disclaimer of warranty

Your use of the Site is at your own risk. You understand and agree that the Site is provided to you on an “As Is” and “As Available” basis. Without limiting the foregoing, Charlotta Carlson makes no representations and disclaims all expressed and implied warranties, guarantees and conditions of any kind, including without limitation, representations, warranties or conditions regarding accuracy, currency, availability, timeliness, completeness, non-infringement, uninterrupted or error-free operation, security, legality, suitability, merchantability, fitness for any particular purpose, or those arising by law, statute, usage of trade, or course of dealing.

No advice or information, whether oral or written, obtained from Charlotta Carlson or through the Site or the Newsletter will create any warranty not expressly made herein.

Term and termination

These Terms and Conditions are effective and binding on you on the date you access the Site and remain in effect until terminated. If you wish, you may cease using the Site or suspend your access at any time. Charlotta Carlson may, in its sole discretion, cease providing you with access to the Site at any time, without prior notice, without or for any reason whatsoever.

In case of termination, your obligations under these Terms and Conditions will survive, including the ones in relation to indemnification, limits of liability and respect of intellectual property rights.

Upon termination of this agreement, for any reason whatsoever: (a) Charlotta Carlson will no longer provide with access to the Site and you agree to cease using it; and (b) Charlotta Carlson will be entitled to retain, use and communicate your personal information in accordance with this Terms and Conditions, with Charlotta Carlson‘s Privacy Policy and all applicable laws.

Force Majeure

If Charlotta Carlson’s performance of any of its obligations stipulated herein, or in the order confirmation, is delayed due to an event of force majeure or for any other reason beyond Charlotta Carlson’s control (including total or partial disruption or strike, including of postal services, means of transport and/or communications), the date of performance shall then be extended by a period equal to the delay. Charlotta Carlson cannot be held responsible for the non-performance of such obligations in the event of force majeure or any other reason beyond its control.

Entire Agreement, Severability and Waiver

These Terms and Conditions constitute the entire and only agreement between you and Charlotta Carlson, and supersede any prior or contrary agreement, provision, representation or warranty.

All covenants, representations, warranties and obligations contained in the Terms and Conditions shall be binding upon and ensure to the benefit of both you and Charlotta Carlson, and any respective successors, permitted assigns, legal representatives, heirs and trustees.

The invalidity or unenforceability of any provision of these Terms and Conditions or its non-application to any person or circumstance, for any reason whatsoever, shall not affect the validity of the remaining provisions of the Terms and Conditions.

The non-performance of a provision of this Terms and Conditions does not constitute a waiver of the right to subsequently enforce that provision or any other provisions of the Terms and Conditions.

Governing Law

The Terms and Conditions, and all activities available on and through the Site, are governed by the laws of Nice, France. Should situations arise where international laws may be applicable or there be conflict with other jurisdictional laws, the governing law(s) will be applied. The United Nations Convention on Contracts for the International Sale of Goods will not apply in any way to this Terms and Conditions or to the transactions contemplated by this Terms and Conditions.

You expressly agree that any claim or dispute with Charlotta Carlson, its affiliates, employees or representatives, or relating to the Terms and Conditions, or relating in any way to your access, use or content of the Site (including any order placed on this Site), will be subject to the exclusive jurisdiction of the courts of Nice, France.

Customer Service

For any questions and/or comments you may contact us by email at contact@charlottacarlson.com or by clicking on CONTACT US.

Cookie usage policy

Cookies are small text files that a website may put on your computer or mobile device when you first visit a site or page. Cookies help websites to recognize your device on your next visit. They may serve many functions. For example, they can help us analyze and improve our website’s functionalities, remember your preferences, or allow us to recommend content we believe will be especially relevant to you.

Controlling and deleting cookies

In addition to our own cookies, we allow third-party cookies on our website. For example, like many companies, we use third-party analytic tools to monitor traffic on our website for marketing and web experience customization purposes. You can refuse cookies by making the necessary adjustment to your browser’s acceptance settings. However, your refusal to accept cookies may impair or restrict your access to certain features of our website and thus reduce your ability to carry out transactions.

By using our website without disabling cookie files, you implicitly consent to the collection, use and communication of the information (whether personal or not) required to implement these functionalities.

Privacy policy

What is personal information?

Personal information is information that can identify you directly or indirectly. For example, your first name, last name, date of birth, postal or e-mail address, customer number, purchase history…or the IP address of your computer etc.

A processing of personal information is any operation or set of operations performed on personal information. For example, collecting, recording, consulting, analyzing personal information are processing of your personal information.

What is the purpose of this Policy?

This Privacy Policy informs you of the conditions under which Charlotta Carlson, collects and uses your personal information. This Policy supplements the information provided to you when you submit your information to us by filling out a form. For example, when you create a customer account on one of our websites, or when you join our loyalty program.

This Privacy Policy applies to information collected in-store, by mail or by telephone when you contact our customer service department, smartphone, application as well as when you use our websites. This policy applies to personal information about all of our customers and prospects, regardless of the channel through which the information is collected.

It is accessible to all and permanently from www.charlottacarlson.com

We invite you to read it carefully and to refer to it regularly.

What personal information do we process?

We may process the following categories of personal information:

• Information about your identity: title, surname, first name, address, date of birth…
• Contact information: postal address, phone number, email address…
• Financial information: information related to means of payment…
• Technical information: connection data, browsing history, login and password…
• Business information: customer number, purchase history, customer and loyalty account information, product reviews, customer segment, phone records…
• Well-being information, health-related information: skin tendency, skin sensitivity, allergies or, in particular, pregnancy status, which you may be required to communicate to us in the context of treatments at the Institute. In some particular cases, it may be information of a medical nature (in the event of a request from you and to meet our legal obligations related to Cosmetovigilance)…

The information you provide us depends on your interactions with our company: opening a loyalty card, creating a customer account on one of our websites, mail, smartphone, application or online order, newsletter subscription, customer service contact… and on your use of our services, our websites. You will be informed whether your information is required or optional when collected. Failure to provide information marked as mandatory will prevent us from fulfilling your request. For example, your shipping address is required to deliver your order.

Please note that we do not store your credit card information used to pay for your purchases on our website, as this information is communicated directly to our Payment Service Provider in a secure mode.

Why do we process your information?

For each processing, we collect and use only the information that is relevant and necessary for the intended purpose.

We process your data for the purpose of performing a contract with you in order to:

• Create and manage your Charlotta Carlson customer account;
• To record, manage and fulfill your orders, including delivering the product you have purchased and communicating with you about the status of your orders;
• Provide you with the services you subscribe to;
• Handle your requests and complaints;
• Provide after-sales service;
• Recover unpaid bills.

We also use your data for other purposes that allow us to pursue our legitimate interests, always respecting your rights and interests, and where necessary, on the basis of your express consent:

• Manage and improve customer relations and the quality of customer service;
• Manage your appointment booking in the Institute;
• To improve your experience when using our Website;
• Implement commercial prospecting operations by e-mail, SMS and postal mail;
• To provide you with offers tailored to your preferences through profiling and segmentation methods (methods to better understand your preferences in order to provide you with personalized service and product offers);
• Organize competitions and promotional draws;
• Display content tailored to your interests or needs;
• To carry out satisfaction surveys, to know your opinions, interests, preferences, suggestions and comments on our products and services;
• Continuously improve our products and services so that they meet your expectations;
• Ensure the management and publication of customer reviews on our products;
• Prevent abuse and fraud and manage litigation;
• Inform you of new services or changes to our sites and applications

Your data may also be used to comply with our legal or regulatory obligations.

How long do we retain your personal information?

We ensure that we retain your personal information only as long as necessary in line with legislation.

Will you receive commercial offers?

In accordance with the choices you have made, we may use your contact information to send you commercial offers by email, SMS and postal mail.

Offers by email or by SMS or mobile phone or application:

With your consent, you may receive our offers by any possible ways for our products and services. You may withdraw your consent at any time.

If you have shared your data with us when ordering and except if you object, we can send you our offers for our products and services. If you no longer wish to receive such offers, you may object at any time.

You are free to unsubscribe at any time to stop receiving these offers by contacting our customer service.

Non-advertising messages: We may contact you to provide you with a better service or to fulfill our legal obligations. These messages are not commercial offers and do not include an unsubscribe link. For example, we may send you your loyalty reward or a remind of its expiration date.

Who may have access to your information?

The recipients of personal information are duly authorized personnel of Charlotta Carlson, its service providers, partners and subcontractors.

Information may also be provided to the appropriate public authorities at their request, or to comply with other legal obligations.

What protection for minors’ information?

Occasionally, minors may wish to provide us with their contact information to subscribe to our newsletter, create a customer account or become a member of our loyalty program.

For minors who are under 15 years old we ask them to verify that they have the authorization of their parents (or legal guardians) before providing us with personal information.

For those we know are under the age of 13, we will not send them news and offers from our Brand.

What information can be shared with social networks?

We would like to clarify what information is shared with Facebook when using the “social login” feature and the “like” button on our website.

Facebook’s “social login” feature:

If you choose to use your Facebook account to facilitate the creation of your Internet customer account, you agree to share with us certain information from your profile: first and last name, email address and date of birth only. This information is only used to facilitate the creation of your account.

The Facebook “Like” button on our website:

We include on our website the “Like” button provided by the social network “Facebook”. Facebook may identify you through this button, even if you did not use this button when you visited our website. This type of button may allow Facebook to track your browsing on our website only if your Facebook account was active on your device (logged in) while you were browsing our website.

We have no control over the process used by this social network to collect information about your browsing on our website in combination with the personal information they have.

In general, we invite you to consult the privacy protection policies of the social networks in order to learn about the objectives they pursue, in particular advertising, by using navigation information that they may collect through their application buttons. These privacy protection policies should allow you to exercise your choices with the social networks, in particular by setting up your accounts for each of them.

This applies to all social network that we appear on.

How do we ensure the security of your information?

We take all necessary steps to ensure the security and confidentiality of your personal information to prevent its loss, accidental destruction, misuse and unauthorized access. The security of your information is ensured by measures such as anonymization, encryption, protection of our information systems, backup of information, etc.

Where is your information stored?

We are committed to storing your information in North America and the European Union.

In the event that a service provider transfers personal information outside these territories, we ensure that the processing carried out respects a level of protection of personal information corresponding to those required by the regulations, supplemented by the internal rules of Charlotta Carlson.

What are your rights?

In accordance with the applicable regulations, you have various rights that you can exercise at any time.

You have the right to access, to rectify, to delete your personal information. You can also withdraw your consent at any time.

How to exercise your rights?

To exercise any of your rights, simply contact us by email: contact@charlottacarlson.com

Indicate your name, first name, postal address or email address associated with your account and if possible your customer number or loyalty card. In case of doubt about your identity, we may ask you for additional information or proof of identity (a copy of both sides, allowing us to verify the identity of the applicant).

We will respond to your request once receiving your complete request. We reserve the right to refuse requests that are clearly unfounded or excessive.

We are committed to making every effort to respect your rights with respect to your personal information. If, however, you feel that your rights have not been respected, you may file a complaint with the Privacy Commissioner in the province where you reside

How do we use cookies?

What is a cookie?

A cookie is a small file that is dropped off and read when you visit our Website. A cookie may also be used when you read an e-mail, install or use a mobile application via your computer, smartphone, tablet, etc.

Why do we use cookies?

Depending on your choices, the purpose of the cookies is to:

• To analyze the traffic and the performance of the Website (statistics, storage of your device, implementation of security measures)
• Improve your experience and offer you content tailored to your interests
• Determine in real time the most relevant advertisements based on your navigation on our Website
• Offer services related to social networks

How do you set your cookie choices?

Your choice of cookies can be made by category from the cookie banner that appears on our Website. Only strictly necessary cookies are always deposited for the proper functioning of the Site.

You have several choices and this banner allows you to enable or disable certain cookies:

• Accept all cookies: all cookie categories are used
• Refuse all cookies except those strictly necessary
• Set the cookies by accepting or not the desired categories

After 12 months, we will ask you again to make your choices.

You can at any time find the details of each cookie and set your choices in the “details of partners and cookies” section.

How long are cookies kept?

Each cookie has its own lifetime, within the limit of 13 months. You can find the retention periods for each cookie at any time in the “Partners and cookies details” section by clicking on the “Cookies settings” button above.

What third-party cookies are on our Website?

When cookies are issued and used by partners, they are subject to their privacy policies. We invite you to consult them directly on their Web site.

• Partner applications on our Website:

Some of the features on our Website are provided by our partners. They allow you to share content and your preferences with these partners. They also allow us to provide you with advertising tailored to your interests. This is the case of features from partners such as Facebook, YouTube, Amazon, Pinterest, Snapchat, Tiktok and all other social network and media.

Do we use cookies on other websites?

Our advertisements on other websites and applications may contain cookies that allow us to:

• Calculate the amounts due to our partners
• Establish statistics of display and clicks on these contents
• Adapt the presentation of the site Charlotta Carlson if you click on our advertisement